Vermax Hosting Services
Frequently Asked Questions

Do you have a Services Agreement / Terms of Service?

Yes. This can be found at: http://www.vermaxhosting.com/tos

Do you have a contact telephone number?

We do not currently offer telephone customer service. Our support ticket system is ran on redundant servers both on site and off site and is monitored 24 hours a day, 7 days a week.

Am I guaranteed a specific uptime?

Yes. 100% Uptime. Now this is not always possible but in the case of any downtime, it is rounded to the nearest complete day, calculated based on your monthly payment, and that amount is refunded to you at the beginning of your next billing cycle.

Is there a guaranteed turn-around time on trouble tickets / service requests?

All trouble tickets are answered within 24 hours at the latest. However, very rarely does a ticket go more than an hour without being answered.

Do you backup accounts regularly(Daily, weekly, monthly)?

All accounts are backed up every night and stored on an off-site secure server. These backups can be requested electronically at any time, for any reason, free of charge.

Am I able to request (Paying an additional fee) our account be mailed to me on a CD/DVD?

With any paid account (basic, small, large, advanced or custom) you are given the opportunity once every 90 days to request a hard copied (CD/DVD) backup of your account, free of charge, and have it mailed to your address via USPS. We will pay the postage. If you would like to take advantage of this prior to the 90 day mark, it is simply 1 USD and there is no limit to how often you can pay for this option.

The storage space given to the account, can it be used for backups of non mud related / web related content?

As long as you are not storing anything that is illegal or otherwise banned by our Terms of Services than what you do with your disk space is up to you.

How do you accept payment?

At this time, PayPal only.

Are there potential discounts on Quarterly / Annual payments?

Yes. For paying Quarterly you will receive a 10% discount of the normal monthly rate. For Semi-Annually you will receive a discount of 20% of the normal monthly rate and for Annually you will receive a discount of 30% of the normal monthly rate. Contact customer support for more information on these discounts: support@vermaxhosting.com

Can I request specific adjustments to plans, such as additional web space?

Absolutely. All of our accounts are 100% customizable. However, the limited time offers associated with our plans are only offered for those pre-packaged plans.

More questions? Contact our Customer Support Team for more information!